Social Media Integrations

An authorized user may connect a supported professional Instagram account using the official Meta authorization flow.

Where the relevant Meta APIs and permissions are approved and available, incoming Instagram Direct messages may be delivered to Dialektai CRM.

Comments and related events may also be synchronized where the applicable Meta API and granted permissions allow this functionality.

A new incoming conversation may create a CRM lead or be associated with an existing lead based on the available identifiers and CRM workflow.

An authorized CRM operator, or an authorized AI-assisted workflow, may prepare a response from Dialektai CRM.

Where the required Meta permissions and messaging capability are available, the response is sent using the official Meta API and appears to the customer inside Instagram.

Conversation history, message metadata and lead source information may be stored in CRM for communication, lead management and support purposes.

A human CRM operator may take over a conversation from an automated workflow.

An authorized TikTok account may be connected using the official TikTok authorization flow where the relevant TikTok product and permissions are available to the application.

Supported messages, comments or events may be synchronized to Dialektai CRM only where TikTok provides the corresponding API capability and the required permissions have been approved for the application.

Operators or AI-assisted workflows may respond through Dialektai CRM only where TikTok provides and approves the required API capability for that type of communication.

This page does not represent that TikTok Direct Messaging access or any specific TikTok permission has already been approved. Available functionality depends on the permissions actually granted by TikTok.

When supported data is received from a connected platform, Dialektai CRM may create a new lead, associate the conversation with an existing lead, record the source channel and maintain a communication history.

AI-assisted functionality may help classify incoming communication, retrieve relevant information from an authorized structured knowledge base, or prepare responses.

Depending on customer configuration and platform permissions, responses may require operator action or may be handled by an authorized automated workflow.

Human operators can take control of supported conversations from the automated workflow.

Customers must connect only accounts that they are authorized to manage.

Social media integrations use official authorization mechanisms where applicable. Dialektai CRM is not designed to request or store the user's Instagram, Facebook/Meta or TikTok account password for these integrations.

For information about processing of integration data, see our Privacy Policy.

To disconnect an integration or request deletion of data controlled by IP «NAZIA8PROMO», see our Data Deletion Instructions.

Questions regarding social media account connection, CRM integrations, privacy or data deletion may be sent to info@nazia8promo.kz.